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Return & Refund Policy

Returns

Items purchased from Protected Trust can be returned within 14 days. If 14 days have gone by since your purchase, unfortunately, we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must be in the original packaging, factory sealed.

In most cases, other than returns for store credit or special circumstances, you will be responsible for the cost of returning the item to us. This cost is prefixed when you process your return request and will be deducted from the refund total.

To complete your return, we require a receipt or proof of purchase.
Please do not send your purchase back to the manufacturer.

Simply return the eligible product in new condition and factory sealed, along with all parts, components, instruction manuals and documentation that were initially included.

There are certain situations where only partial refunds are granted (if applicable):

  • Any item not in its original condition is damaged or missing parts for reasons not due to our error.
  • Any item that is returned more than 14 days after delivery.

Some items are not eligible for return; unless otherwise provided by law or by a particular product offer, all purchases of these types of products are final and non-refundable:

  • Microsoft Surface warranty plans;
  • digital apps, games, in-app content and subscriptions, music, movies, TV shows, and associated content;
  • gift cards and service/subscription cards;
  • products that have been personalized or customized;
  • special order products, if not part of a Store promotional offering;
  • services that have been performed or consumed; and
  • clearance items or those marked with a designation such as "Final Sale" or "Non-Returnable".

Refunds (if applicable)

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable)

If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.

Next, contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at shop@protectedtrust.com.

Sale items (if applicable)

Only regular priced items may be refunded; unfortunately, sale items cannot be refunded.

Exchanges (if applicable)

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at shop@protectedtrust.com or you may request a return for store credit at https://shop.protectedtrust.com/a/returns.

Shipping

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Start Your Return

To start a return please go to https://shop.protectedtrust.com/a/returns.