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Return & Refund Policy

Return Policy

If you are dissatisfied with your purchase for any reason, you may return it to Protected Trust within 14 days of the purchase date, subject to the conditions and exclusions below.

If your original item included free items, you must return all associated items for a full refund; the retail value of any free items you keep will be deducted from your reimbursement total.

Eligibility Conditions

Please read conditions below. If all conditions are not met, Protected Trust reserves the right to refuse the return or to charge a minimum 15% restocking fee. All returned items must be in new condition, in their original unaltered box (including an intact UPC code) and must include all packing material, blank warranty cards, manuals, accompanying free items and accessories. The retail value of any free items you keep will be deducted from your reimbursement total. Protected Trust can only refund the original purchase price. Shipping and handling fees are nonrefundable.

Original Packaging 

To be eligible for a return, your item must be unused and in the same condition that you received it. It must be in the original packaging, factory sealed.

In most cases, other than returns for store credit or special circumstances, you will be responsible for the cost of returning the item to us. This cost is prefixed when you process your return request and will be deducted from the refund total.

Simply return the eligible product in new condition and factory sealed, along with all parts, components, instruction manuals and documentation that were initially included.

There are certain situations where only partial refunds are granted (if applicable):

  • Any item not in its original condition is damaged or missing parts for reasons not due to our error.
  • Any item that is returned more than 14 days after delivery.

Nonreturnable Items

Some items are not eligible for return; unless otherwise provided by law or by a particular product offer, all purchases of these types of products are final and non-refundable:

  • Microsoft Surface warranty plans;
  • Opened computers and computer software — original packaging cannot be unsealed
  • digital apps, games, in-app content and subscriptions, music, movies, TV shows, and associated content;
  • gift cards and service/subscription cards;
  • products that have been personalized or customized;
  • special order products, if not part of a Store promotional offering;
  • services that have been performed or consumed; and
  • clearance items or those marked with a designation such as "Final Sale" or "Non-Returnable".

Refunds & Credits

Once we receive and inspect your item(s), we will credit your account. Please allow 5-7 days for a credit to appear on your account. In most cases, we will issue your refund in the same way you made the original purchase. If payment was made by check, the refund check will be issued no sooner than 10 business days after the date of purchase. Please note: we can only refund the original purchase price. Shipping and handling fees are nonrefundable.

Shipping

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Start Your Return

To start a return please go to https://shop.protectedtrust.com/a/returns.

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.

Next, contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at shop@protectedtrust.com.

Limited Liability

Protected Trust is not responsible for personal data or items left in returned merchandise. Protected Trust is not responsible for any consequential or incidental damage resulting from the sale or use of any merchandise bought from us. We are responsible for the monetary value of the merchandise only. Also, claims for missing items or items damaged in transit must be received within two business days of receipt of merchandise.